Healthcare Solutions

Patient-centric solutions that improve care coordination while maintaining HIPAA compliance

Healthcare Operations Require Patient-Centric Technology

Healthcare organizations need solutions that put patients first while managing complex care coordination, regulatory compliance, and operational efficiency. We implement Salesforce Health Cloud and custom healthcare solutions that enhance patient experiences and improve outcomes.

From patient management to care coordination, appointment scheduling to case management—we deliver HIPAA-compliant solutions for healthcare providers, payers, medical device companies, and healthcare service organizations.

Patient Management & Engagement

Comprehensive patient profiles, care team coordination, and engagement tools that improve outcomes and patient satisfaction.

Patient 360

  • Comprehensive patient profiles
  • Medical history and conditions
  • Care team and provider relationships
  • Medication and allergy tracking
  • Social determinants of health (SDOH)

Appointment Management

  • Online appointment scheduling
  • Provider availability management
  • Automated reminders and confirmations
  • Waitlist management
  • Telehealth appointment integration

Patient Communications

  • HIPAA-compliant messaging
  • Appointment reminders (SMS, email)
  • Pre-visit instructions
  • Post-visit follow-up
  • Patient education materials

Patient Portal

  • Secure patient login and access
  • Medical records viewing
  • Test results and reports
  • Prescription refill requests
  • Bill payment and insurance

Telehealth Integration

  • Video visit scheduling
  • Virtual waiting room
  • Visit documentation
  • Remote patient monitoring
  • Telehealth billing integration

Patient Satisfaction

  • Post-visit surveys
  • CAHPS and HCAHPS tracking
  • Patient feedback management
  • Review and reputation monitoring
  • Experience improvement programs

Care Coordination & Case Management

Streamline complex care coordination, manage high-risk patients, and improve care team collaboration.

Care Plan Management

  • Individualized care plans
  • Treatment protocols and pathways
  • Goal setting and tracking
  • Care plan adherence monitoring
  • Outcome measurement

Case Management

  • High-risk patient identification
  • Care transitions management
  • Utilization review and authorization
  • Discharge planning
  • Readmission prevention

Care Team Collaboration

  • Multi-provider coordination
  • Referral management
  • Care team messaging
  • Specialist consultation
  • Handoff protocols

Population Health Management

  • Risk stratification
  • Chronic disease management
  • Preventive care outreach
  • Quality measure tracking
  • Value-based care reporting

Provider & Practice Management

Provider Credentialing

Credential tracking, license renewals, privileging, insurance panel management, and NPPES integration.

Referral Management

Referral intake, provider directory, authorization tracking, specialist coordination, and loop closure.

Practice Operations

Scheduling optimization, resource management, no-show tracking, provider productivity, and performance analytics.

Revenue Cycle

Claims submission, denial management, payment posting, patient billing, and collections workflows.

Payer & Health Plan Operations

Member Management

  • Member enrollment and eligibility
  • Benefits administration
  • ID card generation
  • Member portal access
  • Plan comparison tools

Claims Processing

  • Claims adjudication workflows
  • Prior authorization management
  • Claims appeals and grievances
  • Fraud detection
  • Claims analytics

Provider Network Management

  • Provider directory
  • Contract management
  • Network adequacy monitoring
  • Provider performance tracking
  • Credentialing workflows

Quality & Compliance

  • HEDIS measure tracking
  • Star ratings management
  • Regulatory reporting
  • Audit trail documentation
  • Compliance monitoring

Medical Device & Life Sciences

HCP Engagement

Healthcare professional relationship management, key opinion leader tracking, and scientific engagement.

Sales Force Automation

Territory management, call planning, sample tracking, and sales performance analytics for medical reps.

Adverse Event Reporting

Safety event intake, case management, regulatory submission, and FDA adverse event tracking.

Clinical Trials Management

Site selection, patient recruitment, trial enrollment, protocol compliance, and data collection.

HIPAA Compliance & Security

Healthcare solutions must meet stringent regulatory requirements. We implement HIPAA-compliant Salesforce configurations with appropriate security controls.

Data Security

  • Encryption at rest and in transit
  • Role-based access controls
  • Field-level security
  • Audit logging and monitoring
  • Data retention policies

Compliance Controls

  • Business Associate Agreements (BAA)
  • Access control and authentication
  • Breach notification workflows
  • PHI handling procedures
  • Compliance training and documentation

Ready to Improve Healthcare Operations?

Let's discuss HIPAA-compliant Salesforce solutions for your healthcare organization.

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